FAQ

Yes, you can. A member of the team will contact you to demonstrate all its features and benefits. Request a free demo here.

Simply click on “My account” and you’ll see the expiry date. The remaining months of your subscription are also shown in the pie charts. Each coloured segment represents one month so if your pie chart contains seven coloured segments, your subscription still has seven months left to run.

We’ll send you a renewal invoice in plenty of time. It will explain the payment options.

Your subscription only entitles one user to access the online solution. However, multiple user licences are available at discounted rates. E-mail g.watson@indicator-flm.co.uk or call 01233 653500 and ask for Glenn.

Simply click on “My details” in the “My account” section to change your password and edit your personal details.

Simply click on “My e-mail services” in the “My account” section - there you can easily change your preference (i.e. subscribe/unsubscribe).

Click on “Contact” in the “Further information” section, call us on 01233 653500 or send an e-mail here.

Simply use the main navigation bar to move between the elements of the online solution– it’s there in the same place on every page. It’s easy to navigate back and forth and around the online solution.

There are four main options :

1. Use the search box at the top of each page
   • You can search the entire online solution ("Show all") or select a specific resource from the drop down box.
   • By using the Advanced search you can refine by exact words or date etc.
2. Use the search box linked to each resource (e.g. Tips & Advice VAT)
   • Use this search to find content in that resource
   • Use the Advanced search for more complex search queries
3. Use the Directory on the right-hand side of each resource page
   • Search alphabetically or drill down by individual topic
4. You can fine-tune your search results:
   • By selecting another resource in the drop down box from the Amend search function
   • By checking/unchecking boxes in the Filter Results feature

The latest news is always featured on the home page or you can simply click on "News & Advice" using the main navigation bar. We also send the latest news items by e-mail (manage your e-mail preferences here).

The "Commentaries" section offers a detailed yet concise explanation of the relevant VAT law and practice. It’s full of practical examples and commentary on how VAT law works. The "News & Advice" section is more focused on how to put the law into practice in an everyday context. Use it to find handy VAT-saving tips and advice on particular problems you’re likely to encounter.

These are our extra powerful VAT advice articles. Carefully crafted, they will make VAT administration so much easier.

Here you’ll find an expertly edited summary of the latest VAT cases that are of most interest and relevance to anyone involved in the administration of VAT.

We update the online solution on a daily basis - if something needs to be changed or added we do it immediately.

Simply click on the "Export" icon. You can give the file a unique name and then choose where you’d like to save it on your PC/Mac.

This feature enables you to make your own folders of content that you find interesting. Create folders for specific clients or work or add notes. You can even create sub-folders.

Yes, that’s one of the special features of this online solution. Everything has been linked so if, for example, you’re reading a Tips & Advice VAT article about VAT on cars you’ll also be shown the relevant links in Commentaries, VAT Breaks etc. Simply click on the "Related content" icon to see what’s available.

Next step information is only added to Tips & Advice VAT articles - it’s information about what you should do next to take full advantage of the advice, e.g. send an election, contact HMRC.

By looking just under the main navigation bar you can see which page you’re on, for example You are Here > Home > VAT Breaks confirms that you’re in the VAT Breaks section.

Yes, the documents are all fully customisable.

Yes, you can on condition that the information is shared on a one-to-one basis and you clearly acknowledge Indicator - FL Memo and the online solution VAT Essentials as the source. You cannot share the content systematically and on a large scale with all your clients or other third parties.

Yes, you can sign up for our online support webinar or contact your online support agent Gemma for a specific issue relating to the use of VAT Essentials.

It's a webinar during which your online support agent Gemma will quickly and conveniently show you how to get the most from this site.

You can easily sign up online.

After you've signed up, you will receive a confirmation e-mail with a link to add the webinar to your calendar. If you're using Outlook, simply click the link in the e-mail and the event will be automatically added to your calendar.

To add the webinar to a different calendar, click the link in the confirmation e-mail and save the file. After you've saved the file, how you import it into your calendar can differ depending on the service you're using. We've gathered some links with extra information for the most used calendar services here:

• Importing an event into my Apple calendar
• Importing an event in to my Google calendar
• Importing an event into my Yahoo calendar

A team of highly experienced VAT practitioners write and edit all the content on this online solution.

Vantage Tax is our partner in providing the Helpline(s) - their consultants are all VAT experts. Visit their website here.

You can ask anything to do with VAT.

You can call as often as you need to - there's no extra charge.

This service isn’t included in your subscription but you may be able to negotiate separately with Vantage Tax.

We welcome all feedback - there’s a place to leave it under each article etc.

Our editors would be happy to talk through the options. Send an e-mail here.

Go to "About us" in the "Further information" section to read more about Indicator - FL Memo Ltd.

In general, VAT Essentials supports the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis.

Send an e-mail for assistance. You'll find our contact details here.

Send an e-mail for assistance. You'll find our contact details here.

Our cookie policy is very clear. Go to "Privacy Policy" in the "Further Information" section.

The content is for your own use. You can only share content with your client or other third parties on a one-to-one basis on condition that you clearly acknowledge Indicator - FL Memo and the online solution VAT Essentials as the source, it is not edited in any way and you do not attempt to pass it off as your own. You cannot use the content on your own website and in your own newsletters (electronic or paper), not even if you acknowledge Indicator - FL Memo and the online solution VAT Essentials as the source.
Go to 'Terms & conditions' under 'Further information' for more detailed information.

See our privacy policy here.

Indicator - FL Memo Ltd is the copyright holder of all content unless otherwise expressly stated.